How can we help?
CatholicCare has enabled thousands of people of all ages and care reqirements to remain in the community and maintain their lifestyle of choice.
We provide a range of services to support people. The most commonly provided services are:
- Personal Care - including assistance with showering, dressing and getting around at home
- Social Support - including attending appointments, shopping and companionship
- In home help/domestic assistance - including cleaning, washing, cooking, shopping on behalf of the client and meal preparation.
- Respite Care - including giving the usual carer a break either in home or in the community
- Lawn Maintenance
How services can be provided is really only limited by your imagination. For example, you might like someone to come in and help you prepare lunch, or you might like someone to take you out for a cup of coffee on a regular basis. We will ask how our support will help enhance your quality of life.
Who can get help?
CatholicCare provides care information and support to older people, people with disabilities, carers and friends.
Do you need to be Catholic to recieve a service from CatholicCare?
No. CatholicCare's services are available to anybody, regardless of religious beliefs.
How do you work out what it needed?
If you are unsure whether CatholicCare is right for you or you don't know where to start looking for services, please call us on 4254 9342 for more information.
Is there a cost?
Yes, there is a cost for our services and it depends on your circumstances and what government scheme you are being subsided through. Cost will be discussed at the time of assessment and is determined by the Commonwealth or State Government Fee Policy.
Privately Funded Services: If you are not eligible for these subsidised services or these services do not fully meet your needs, then the private option is available to you. Costs depend on the amount of service provided. The important thing is that you can choose when and how you want your services. Services can be provided from as little as half an hour through to 24 hour support.
For people wanting to consider purchasing services privately from us, one of our friendly Service Co-ordinators will visit your home, at no cost, for an obligation-free discussion with you about the ways we can assist you.
Please contact us on 4254 9342 for our current fees or to discuss your situation.
Can you help if I'm not sure about services that might be right for me?
Our staff can give you this information or if you like, we can refer you to other services which may be able to provide subsidised support on a permanent or emergency basis.
What sort of people work for us?
Our staff are from all walks of life - they have a wide range of skills and expertise to match with your requirements and preferences. We have support staff with training & experience in dementia care, respite care, disability services and complex needs. CatholicCare have staff that speak over 22 languages including Italian, Spanish, Chinese, Cantonese, Macedonian, Croatian, Portuguese, Serbian, Dutch and German just to name a few.
What about Insurance?
CatholicCare employs support workers so you don't have to worry about workers' compensation, insurance, superannuation, industrial relations laws or organising replacement staff when your regular worker is unavailable.
How can we be sure the staff are trustworthy?
All our staff members are carefully screened and undergo mandatory police and reference checks and where applicable 'working with children' checks. They have qualifications relevant to working with older people and those with a disability and receive ongoing regular on the job training. On commencement they all sign CatholicCare's Code of Conduct and are supported in their jobs by the Service Coordinators and Line Managers in the service.
What if I want to cancel the service?
When our services are no longer required, you simply give us 24 hours notice. A charge applies where services are cancelled with 4 hours or less notice.
What if I want to change my support worker?
If you are not happy with our support worker for any reason, we will happily provide a replacement.
What are the methods of payment?
CatholicCare prefers a direct debit payment option, and most people pay this way.
What areas do we cover?
We cover from Helensburgh down to the Shoalhaven area. Please call 4254 9342 to see if you live in an area we cover.
What does the Family & Sibling Support Program (SIBS) offer?
- Social and recreational respite for the brothers and sisters of children with disability.
- Education/information for siblings and parents.
- Community awareness on sibling issues.
How much does it cost?
It is free to join SIBS club. However, there are norminal costs involved in attending Saturday Sibs Club but it just depends on the type of activity or outing we have planned. Parents can expect to pay around $5 to $20 per child per Sibs Club session, depending on the activity.
What age group is Saturday Sibs Club for?
Siblings aged 5 - 12 years can attend as this age group is recognized as being more accepting of support. We hope to continue sibling support once a child turns 13 years old; however, this is yet to be developed.
Our family is not Catholic, can we still participate?
Yes most definitely! All families are encouraged to participate in the Family & Sibling Support Program irrespective of their religious beliefs, cultural background or economic situation. There are no restrictions on the type or severity of the disability the child has. The family must live between Helensburgh and Kiama and have able siblings aged between 5 - 12 years.
Want further information on ANY of our services?
Please go to the Contact Us page, or during office hours call 1300 66 0022 OR 4227 1122.