The Children’s Contact Service supports the bridge between separated parents so their kids can feel safe and secure. We work together with families to help them enjoy positive experiences with their kids. We assist them to work towards co-parenting and managing their own contact arrangements into the future.
The services we provide are:
Supervised Contact: Contacts take place at one of our family-friendly venues. Children are able to spend time with parents and other important people in a supervised setting. A worker will be with the family during the whole visit.
Supported Contact: The next step towards self management after Supervised Contact. Visits take place at one of our family-friendly venues. One or more families will be using the service at the same time. Children are able to spend time with parents and other important people in a supported setting. A worker will be monitoring the visits and available to provide support as needed. Suitability for this service is assessed by staff with consideration to any court orders or children's needs.
Changeovers: You can apply directly for this service, or it might be the next step towards self management after Supported Contact. Parents drop off and collect their children in a relaxed environment. Each parent has a different arrival and departure time, as well as separate entry points to minimise the potential for conflict.
Supported Changeover: The next step towards self management after Changeover. Parents drop off and collect their children in a relaxed environment. The parent who has the child with them will be required to attend first. The other parent will then come 15 minutes later. The changeover happens inside our building in front of a worker. Each parent uses the same entry point. A worker will monitor the changeover and provide support as needed. Parents will be responsible for managing the changeover, using respectful child focused interactions. Suitability for this service is assessed by staff with consideration to any court orders or children's needs.
This service will operate on Friday afternoon (not Nowra), Saturday and Sunday by appointment ONLY. Appointments can take place at one of our sites in Wollongong, Nowra or Campbelltown.
The Contact Services are funded by the Commonwealth Government Department of Social Service (DSS). CatholicCare is a full member of the Australian Children's Contact Service Association.
For more detailed information, please download our Information Pack.