Children's Contact

The Children’s Contact Service supports the bridge between separated parents so their kids can feel safe and secure. We work together with families to help them enjoy positive experiences with their kids. We assist them to work towards co-parenting and managing their own contact arrangements into the future.

The services we provide: 

Supervised Contact

Contacts take place at one of our family-friendly venues. Children are able to spend time with parents and other important people in a supervised setting. A worker will be with the family during the whole visit.

Supported Contact

The next step towards self management after Supervised Contact. Visits take place at one of our family-friendly venues. One or more families will be using the service at the same time. Children are able to spend time with parents and other important people in a supported setting. A worker will be monitoring the visits and available to provide support as needed. Suitability for this service is assessed by staff with consideration to any court orders or children's needs.

Changeovers

You can apply directly for this service, or it might be the next step towards self management after Supported Contact. Parents drop off and collect their children in a relaxed environment. Each parent has a different arrival and departure time, as well as separate entry points to minimise the potential for conflict.

Supported Changeover

The next step towards self management after Changeover. Parents drop off and collect their children in a relaxed environment. The parent who has the child with them will be required to attend first. The other parent will then come 15 minutes later. The changeover happens inside our building in front of a worker. Each parent uses the same entry point. A worker will monitor the changeover and provide support as needed. Parents will be responsible for managing the changeover, using respectful child focused interactions. Suitability for this service is assessed by staff with consideration to any court orders or children's needs.

This service will operate on Friday afternoon (not Nowra), Saturday and Sunday by appointment ONLY. Appointments can take place at one of our sites in Wollongong, Nowra or Campbelltown.

The Contact Services are funded by the Commonwealth Government Department of Social Service (DSS). CatholicCare is a full member of the Australian Children's Contact Service Association.

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  1. For all general enquiries please call the relevant office:
    a. Campbelltown: (02) 4628 0044
    b. Nowra and Wollongong: (02) 4254 9395
  2. To make an application to use the service, each parent is required to register their interest by contacting our Client Services Intake Officer on (02) 4254 9395.
  3. Once both parties lodge their applications, we will schedule the first available intake assessment appointment. Notification of the appointment will be made via post of email.
  4. Intake assessments are compulsory, conducted face to face, and made separately for each party. To keep your appointment time to a minimum, you will need to complete all required forms and have copies of relevant information ready before coming to your intake. You should have these ready to provide to the service at the appointment if not otherwise requested beforehand.
  5. If either party does not attend their intake and does not reschedule, we will suspend our involvement with your case and inform all parties of the reason.
  6. It will be the responsibility of the parties' and their legal representative to follow up on any non-compliance with the intake process or non-adherence to court orders.
  7. Until both parties have completed their intake assessments the family will not be placed on our waiting list for service.
Government Funded Service
Contribution rates (per parent/client)
Intake assessment Concession* Non-concession Cancellation (with proof)
Intake assessment $60 $90 $20
Supervised and
supported contact
$40 $50 $20
Video call contact $20 $25 $10
Changeover $20 $25 $10
Change-back $20 $25 $10
*Concession or Healthcare Card will be required to be eligible for concession rate. A copy of our
Client Fees & Contributions Policy can be provided upon request. Changes to the rates based on
clients' ability to pay will be at the discretion of the Coordinator and reviewed ongoingly
Self-Funded Service
Fee rates (Inc GST)      
  Weekdays* Saturday* (Campbelltown only) Summary**
Intake assessment $200 per parent $250 Not applicable
Supervised or supported contact  $200 $250 $60
*Two hour minimum is charged
**The issuing of summaries will be considered by the service on an individual basis
CAMPBELLTOWN - Currently operates on a weekly basis. All services are by appointment only. 
Intake assessment Approximately 18 months wait.
Supervised contact Approximately 4 months after completion of all client intakes.
Changeover and supported changeover Approximately 2 weeks after completion of all client intakes.
Intakes will be less than the above approximate
Self-funded - Weekday only Please enquire with the service directly
NOWRA - Currently operates on a fortnightly basis. All services are by appointment only. 
Intake assessment Approximately 1 month wait.
Supervised contact Approximately 8 months after completion of all client intakes.
Changeover and supported changeover Approximately 2 weeks after completion of all client intakes.
Intakes will be less than the above approximate
Self-funded - Weekday only Please enquire with the service directly
WOLLONGONG - Currently operates on a weekly basis. All services are by appointment only. 
Intake assessment Approximately 1 month wait.
Supervised contact Approximately 2 weeks after completion of all client intakes.
Changeover and supported changeover Approximately 2 weeks after completion of all client intakes.
Intakes will be less than the above approximate
Self-funded - Weekday only Please enquire with the service directly
To learn more about the Children's Contact please fill out the below form.