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Our Policies and Procedures

As a proud Child Safe Organisation maintaining the highest level of vigilance, transparency, and care in all that we do is of utmost importance. Our policies and procedures shape the environment we operate in, keep our children and staff safe, and provide clear direction about how we act. Please find below all our policies and procedures for our Early Learning Centre and Outside School Hours Care services. 

Find out more about our commitment to keeping children safe.

Learn more about our Family Services

Policies & Procedures (National Quality Standard Areas)

  • Policy
  • Procedure

Sleep & Rest

Sun Safe

Safe Use of Digital Technology

Water Safety

Administration of First Aid

  • Policy
  • Procedure

Medical Conditions

  • Policy
  • Procedure

Anaphylaxis Management

  • Policy
  • Procedure

Asthma Management 

  • Policy
  • Procedure

Diabetes Management

  • Policy
  • Procedure

Administration of Medication

  • Policy
  • Procedure

Dealing with Infectious Diseases

  • Policy
  • Procedure

Incident, Injury, Trauma and Illness

  • Policy
  • Procedure

Nutrition and Food Safety

  • Policy
  • Procedure

Emergency and Evacuation

  • Policy
  • Procedure

Lockdown Policy

  • Policy
  • Procedure

Excursion Incursion Extra Curricular Activities

  • Policy
  • Procedure

Safe Transportation

  • Policy
  • Procedure

Delivery of Children to, and Collection from Education and Care Services Premises

  • Policy
  • Procedure

Child Safeguarding

Safe Arrival of Children

  • Policy
  • Procedure

Interactions with Children Families and Staff

  • Policy
  • Procedure

Behaviour Guidance 

  • Policy
  • Procedure

Code of Conduct (Agency Code of Conduct)

  • Policy
  • Procedure

Whistleblower

Smoke-Free and Vape-Free Environment (WHS)

  • Policy

Governance 

  • Policy

Responsible Persons 

  • Policy

Student, Volunteer and Visitors 

  • Policy
  • Procedure

Acceptance and Refusal of Authorisations

  • Policy
  • Procedure

Client and Stakeholder Feedback (Includes Compliments and Complaints)

  • Policy
  • Procedure

Privacy and Confidentiality 

  • Policy

Enrolment

  • Policy
  • Procedure

Fees, Bookings & Payments

Absences, Changes & Cancellations

Fraud Prevention

  • Policy
  • Procedure

Record Keeping & Retention

  • Policy
  • Procedure

For specific feedback relating to these policies and procedures please email ececenquiries@catholiccare.dow.org.au

We value your feedback as it enables us to continually improve our services. Here is a quick and easy way to lodge your Feedback, Compliments or Complaints.